FAQs

WHAT HAPPENS IF I FORGOT TO ADD MY DISCOUNT CODE?  We cannot apply a discount code to your order after you have already completed your purchase.

WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT? Most of our orders ship within 3-5 business days of the date of purchase. Shipping times may vary due to availability. As soon as your order ships you will receive an email confirmation. We are closed on weekends. 

I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO? Don't panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. Please note that some international orders may not include tracking as a result of location and shipping services available.

WHERE IS MY ORDER? If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Travelholicmerch.com receiving the package.

If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.

Travelholicmerch.com and CGT Enterprises LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS? Feel free to drop us a line anytime at help@cgtenterprise.com!

DO YOU SHIP INTERNATIONALLY? Yes we do. Travelholic has fulfillment services in the United States and Europe. Depending on your location we will fulfill your order in the most efficient manner. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for all these fees. VAT is included for orders within the European Union.